Customer Support

Understanding the pace of business today and the intense competitive pressures you face, Katun provides fast, convenient ordering and rapid, dependable product delivery. Whether you place your order via our Catalogue (available 24 hours a day), or via phone, fax or e-mail to one of our 14 customer service centers worldwide, it is processed quickly and accurately. Katun ensures prompt shipment of standard orders, providing special rush services when you need them, and we back our products with a one-year no risk warranty that offers the choice of credit or replacement. In addition, Katun maintains an industry-leading order fill rate, and representatives have 24-hour, real-time access to critical information such as stock availability and order status.

Katun representatives are an excellent resource for you. Experienced Katun technical managers are strategically stationed around the world to actively support new Katun products, resolve concerns, and maximize your satisfaction. A dedicated staff provides you with convenient reference guides and informational pieces that address technical and strategic issues that are timely and relevant to your business. A high percentage of Katun sales representatives have strong technical backgrounds, and full-time employees in virtually all business areas complete training in the fundamentals of analog and digital office technology. All this adds up to a company uniquely able to contribute to your success.